Roundabout Restaurant in Massachusetts

"I have nothing but amazing things to say about this place! The portions, prices and quality of food was awesome. We had amazing service, the place was clean and we even enjoyed the music they were playing. My partner is a server at a local restaurant and he said to me "This is our new spot", and being in the business he's not easily bought hahahaha, so that says a lot. Thank you all at Roundabout for an amazing meal and time!"

"Simone was amazing, professional, fast paced and explained the menu/drinks and even gave great suggestions. Her bubbly, outgoing personality was an added bonus. The look of the restaurant was beautiful and clean. My Fiance and I loved our breakfast and the atmosphere. We will definitely be returning again, Thank you for a great first experience."

"West Springfield’s new hot spot! The food was amazing especially the gluten free options for my son with Celiac! Breakfast, lunch, dinner available all day with a large and diverse menu. Home aid dessert options were the icing on the cake! Our new favorite spot!!!"

"If you’re looking for a place with great food, and people who make you feel like you belong, The Roundabout Diner is it. The atmosphere is pure old-school diner in the best way—warm, familiar, and welcoming. It honestly feels like stepping into Cheers… where everyone knows your name, or at least treats you like they want to. No rush, no pretension—just comfort and community. The food? Classic diner fare done right. Fresh, hearty, and consistently satisfying. Whether you’re grabbing breakfast or a comfort-food lunch, it’s the kind of meal that sticks with you—in a good way. What really sets this place apart, though, are the people. The owners, servers, and staff are genuinely kind, attentive, and down-to-earth. You can tell they care—not just about the food, but about the customers and the experience. It’s rare these days, and it shows. The Roundabout Diner isn’t just a place to eat—it’s a place to feel at home. Highly recommended if you appreciate great food, great people, and an atmosphere that never goes out of style."

"I ordered the chicken salad melt on grilled rye. My husband ordered the Buffalo crispy chicken sandwich. We were both quite impressed. My sandwich was very tasteful and filling. I could only finish half. My husband's chicken was crispy on the outside and tender and juicy on the inside. Real chicken not a frozen patty. Our service was amazing and can't complain about the prices. Definitely our new spot!"

"As visitors to town, we're glad we stopped in. We got the Mexican omelet and the Roundabout omelet. We made some substitutions for a small up-charge, including croissants instead of bread, grilled onions added to the home fries and also fresh fruit. The food was fresh and tasty and servings were generous. It held us most of the day. What really stood out was the service. They take a team approach to customer satisfaction, stopping to fill coffee and ask if there's anything we need. Our primary server was a middle-aged lady with blonde hair, who was extremely personable even though she was clearly busy with many customers. I haven't been that impressed with a service professional for a long time. In fact, I asked if she was the owner, because usually only owners bring that level of engagement to make an operation successful. I would gladly return next time we're in town. This place delivers high value and I recommend it without hesitation."

"We had a mid-week, mid-morning (10:30) breakfast here and had a wonderful experience. The cozy dining room was about half full, and there were plenty of waitresses and the service was very warm, professional, and attentive. We felt cared for but not hovered over. We just ordered eggs, hash browns, and toast, nothing fancy, but the food was piping hot and delicious. We ordered the children's peanut butter and jelly for our toddler grandson and the waitress very kindly substituted (without our asking) a small dish of berries for the fruit snack that usually comes with the children's meal. We had a wonderful meal and would absolutely return."

"The feed was excellent and the service was great! That being said they would have gotten 5 Stars but the coffee was off and we sat at a table right by the door and froze ever time the door opened. It was still an excellent breakfast and while we did not get drinks, they do serve alcoholic drinks. I had the meat lovers scramble with pepper jack cheese and my wife had the Mexican omelette. Both were very good."